Frequently Asked Questions

Creating an account is quick and easy:

1. Click the “Start Your Adventure” button on our homepage
2. Enter your email address and create a secure password
3. Confirm your email by clicking the link we send you
4. Complete your profile with basic information
5. Start playing with your welcome bonus coins!

📌 You must be 18 years or older to create an account.

Yes! Signing up and playing on our platform is completely free. You’ll receive welcome bonus coins when you register, along with:

• Daily bonus coins every 24 hours
• Hourly coin collections
• Achievement rewards
• Tournament prizes
• Bonuses for sharing on social media

You also have the option to purchase additional coin packs if you’d like to enhance your gameplay experience.

Our platform works seamlessly across all modern devices:

• Desktop/Laptop: Windows, Mac, or Linux using any modern browser
• Mobile Devices: iPhone, iPad, and Android phones or tablets
• Supported Browsers: Chrome, Firefox, Safari, Edge

📲 No downloads needed — just visit our website and start playing instantly!

No downloads required! Our games run directly in your web browser using the latest technology. This means:

• Instant access from any device
• No storage space needed
• Always up-to-date games
• Cross-device compatibility
• Enhanced security

To reset your password:

1. Go to the login page and click “Forgot Password”
2. Enter the email address linked to your account
3. Check your inbox for a password reset link
4. Click the link and create a new secure password
5. Log in using your new password

📩 Didn’t get the email within 10 minutes? Check your spam folder or contact our support team for help.

Username: You can update your display name once every 30 days in your account settings.

Email Address: You can change your email in your account settings. You’ll need to verify the new email address before the change takes effect.

💬 Need help? Reach out to our support team for assistance with either update.

To permanently delete your account:

1. Go to Account Settings > Privacy & Security
2. Click the “Delete Account” button at the bottom of the page
3. Confirm your identity by entering your password
4. (Optional) Select a reason for leaving
5. Click “Permanently Delete Account”

⚠️ Important: This action cannot be undone. All your progress, coins, and achievements will be permanently lost.

No — each individual is allowed to have only one account. Creating or using multiple accounts is prohibited and may result in:

• Suspension of all related accounts
• Loss of virtual currency and progress
• A permanent ban from our platform

🔁 Need to update your account info? Please contact our support team instead of creating a new account.

We offer a wide variety of adventure-themed Game-style games, including:

• 🎰 Slot Games: Explore themes like World wilderness, mountain quests, and the magic of the northern lights
• 🃏 Table Games: Blackjack, poker, and roulette with adventurous twists
• 🎯 Specialty Games: Bingo, keno, and scratch cards for quick, fun wins
• 🏆 Tournament Games: Competitive events with live leaderboards
• 🤝 Social Games: Multiplayer experiences to enjoy with friends

✨ New games are added regularly based on player feedback!

All of our games use certified Random Number Generators (RNGs) to ensure fairness and unpredictability:

• 🎲 Every game outcome is completely random
• 🔄 No patterns or predictable sequences
• 🛡️ Regular testing by independent auditors
• 📜 Transparent game rules and odds
• 🚫 No manipulation of results

💡 Remember: These are entertainment-only games — no real money can be won or lost.

Absolutely! Our social features are designed to make your adventure more fun with friends:

• 👥 Friends List: Add friends and view their achievements
• 🏅 Leaderboards: Compete for top rankings
• 🏆 Tournaments: Join events and play alongside friends
• 🎁 Gift Sharing: Send and receive bonus coins
• 💬 Chat Features: Communicate during gameplay
• 🤝 Team Challenges: Work together in special events

Gaming is even better when shared — bring your friends along for the fun!

No worries — our system is designed to protect your progress:

• 🔄 Your coin balance updates in real time
• 💾 Game progress is saved every few seconds
• ▶️ Unfinished games resume where you left off
• 🏆 Tournament entries remain secure
• 🎯 Achievement progress is preserved

💬 If you experience any issues, contact our support team and provide details about the game session.

There are plenty of ways to earn free coins and boost your adventure:

• 🎁 Daily Bonus – Claim every 24 hours
• ⏰ Hourly Collections – Grab small rewards every hour
• 🏆 Achievements – Complete challenges for extra rewards
• 🎯 Tournaments – Win competitions for big prizes
• 📱 Social Media – Share milestones to earn bonuses
• 👫 Friend Referrals – Invite friends and earn rewards
• 🎉 Special Events – Join limited-time promotions for extra coins
• 💰 Coin Packs – Purchase bundles to enhance your gameplay

The more you play and connect, the more you earn!

Our virtual currency is intended solely for entertainment purposes:

• ❌ Cannot be sold or transferred to other players
• ❌ Cannot be exchanged for real money
• ❌ Cannot be redeemed for physical prizes
• ❌ Has no value outside our gaming platform
• ✅ Provided for entertainment only

Your coins are safe! Here’s how it works:

• 💰 Earned Coins: Never expire
• 🎁 Bonus Coins: May expire after 90 days of inactivity
• 🛒 Purchased Coins: Never expire
• 🏆 Tournament Winnings: Never expire

📧 We’ll send you an email reminder before any bonus coins expire, and logging back in will reset the expiration timer.

Generally, all virtual currency purchases are final and non-refundable. However, we may consider refunds under exceptional circumstances:

• ⚠️ Technical errors that prevented coin delivery
• 🚫 Unauthorized purchases (with proper verification)
• 🔁 Duplicate charges caused by payment processing issues

📅 If you believe you're eligible, please contact our support team within 48 hours of the purchase.

Try the following troubleshooting steps:

• 📶 Check your internet connection – Make sure you have a stable and fast connection
• 🧹 Clear your browser cache – Remove outdated data that might be causing issues
• 🗂️ Close other tabs – Free up browser resources for smoother gameplay
• 🌐 Update your browser – Use the latest version for optimal performance
• 🚫 Disable browser extensions – Some add-ons may interfere with game loading
• 🔁 Try a different browser – Use Chrome, Firefox, or Safari for best results
• 🔄 Restart your device – Clears temporary files and refreshes memory

💬 Still having trouble? Contact our technical support team — we’re happy to help!

• 💳 Check your payment method – Make sure your card or account has sufficient funds
• 🧾 Review your payment details – Ensure all entered information is correct
• 🔁 Try a different payment method – Use an alternate card or payment option
• 🏦 Contact your bank – Some banks may block gaming-related transactions
• 🧹 Clear browser data – Remove cached payment information that may be outdated

💬 Still stuck? Reach out to our support team and provide your transaction details so we can assist you quickly.

• 📲 Update your browser – Install the latest version from your app store
• 🧹 Clear browser cache – Remove stored data that may be causing issues
• 💾 Check available storage – Ensure your device has enough free space
• 🔒 Close other apps – Free up memory for smoother performance
• 🔁 Restart your device – Refresh your system and clear temporary glitches
• 🌐 Try a different browser – Test with Chrome, Safari, or Firefox for mobile
• 📶 Check your connection – Switch between Wi-Fi and mobile data to see if it helps

💬 Still having trouble? Contact our support team for further assistance — we’re here to help!

We take your privacy and security seriously. Here’s how we keep your data safe:

• 🔐 Encryption: All data is secured using industry-standard SSL/TLS encryption
• 🖥️ Secure Servers: Information is stored on protected World-based servers
• 🚫 Access Control: Strict limits on who can access your personal data
• 🔍 Regular Audits: Ongoing security assessments and vulnerability testing
• 📜 Privacy Compliance: Fully compliant with World privacy laws
• ❌ No Data Selling: We never sell your personal information

🔎 For full details, please review our complete Privacy Policy.

Take immediate action to secure your account:

• 🔑 Change your password right away – Use the password reset feature
• 📧 Check your email – Look for any unauthorized password reset requests
• 📜 Review your account activity – Check your game and purchase history
• 🆘 Contact support immediately – Report any suspicious activity
• 🔒 Secure your email account – Change your email password if it’s compromised
• ✅ Enable two-factor authentication – Add an extra layer of protection

👮 Our security team will investigate and help you recover your account as quickly as possible.

We have a zero-tolerance policy for misconduct. Here's how to report it:

• 🚩 In-Game Reporting: Use the “Report” button during gameplay
• 💬 Chat Violations: Report offensive or abusive messages immediately
• 👤 Profile Issues: Flag inappropriate usernames or avatars
• 📧 Contact Support: Email us with a detailed description of the issue
• 📸 Screenshots: Provide evidence when possible to help our investigation

🔍 All reports are promptly reviewed, and appropriate action is taken to ensure a safe and respectful environment for everyone.

We provide a range of tools to help you maintain healthy gaming habits:

• ⏱️ Time Limits – Set daily, weekly, or monthly playtime restrictions
• 💳 Spending Controls – Set limits on virtual currency purchases
• 🛑 Cool-Down Periods – Take short breaks from gameplay when needed
• 🚫 Self-Exclusion – Permanently close your account if necessary
• 📊 Activity Tracking – Monitor your gameplay patterns and time spent
• ⏰ Reality Checks – Receive regular reminders about your playtime

🔗 Visit our Responsible Gaming page for more info and helpful resources.

Support is available 24/7 through trusted World resources:

• 📞 Problem Gambling Helpline:
  1-888-230-3505 – Free and confidential support at any time
• 💬 Online Chat Support:
  Available at problemgambling.ca
• 🏠 Local Support Groups:
  Find in-person help and resources in your area
• 👨‍👩‍👧 Family Support:
  Resources for family members and friends who want to help
• 🧠 Professional Counseling:
  Access licensed specialists for personalized guidance

💡 Even though our games don’t involve real money, maintaining healthy gaming habits is important for your well-being.

Yes! You can set various limits in your account settings to help manage your play:

• ⏳ Session Time Limits – Set a maximum duration per gaming session
• 📅 Daily Time Limits – Control total playtime each day
• 📈 Weekly/Monthly Time Limits – Manage your long-term gaming habits
• 💰 Spending Limits – Cap your purchases of virtual currency
• ⚠️ Loss Limits – Set a maximum amount of virtual coins you can lose

🛡️ Once limits are set, they cannot be increased for 24 hours to prevent impulsive changes.

Our friendly World support team is ready to help you:

• 💬 Live Chat: Available 24/7 on our website (fastest response)
• 📧 Email: info@ellaquor.org
• 📝 Contact Form: Available on our Contact Us page
• 📱 Social Media: Message us on Facebook, Twitter, or Instagram

🔍 For fastest assistance, use live chat or include your username and a detailed description of your issue.

To help us assist you as quickly as possible, please include the following:

• 🔹 Your username or email address
• 🔹 A detailed description of the issue
• 🔹 When the problem started
• 🔹 The device and browser you’re using
• 🔹 Screenshots or error messages (if available)
• 🔹 Any troubleshooting steps you’ve already tried

🛠️ The more details you provide, the faster we can resolve your issue!

Our response times depend on the contact method you use:

• 💬 Live Chat: Instant during service hours, typically within 5 minutes — available 24/7
• 📧 Email: Within 24 hours (often much faster)
• 📞 Phone: Immediate response during support hours
• 📱 Social Media: Within 2–4 hours during business hours

🕒 Support Hours:
Monday–Friday: 9:00 AM – 9:00 PM ET
Saturday–Sunday: 10:00 AM – 6:00 PM ET

⚠️ Urgent issues (like account security or payment problems) are prioritized and handled immediately.